We often share reviews of our properties from our customers and why they highlight certain properties as especially impressive and worth your while. However, if you head over to Trustpilot, you will see that almost 500 customers have also reviewed our company and our services, rather than just vacation rentals in Italy themselves. This allows you to understand that what really sets us, and our parent company Easy Reserve, apart is not just the incredible selection of villas in Italy and elsewhere that we have for you to choose between but the quality of care, attention, and service that you can expect from our team when you contact us.
Whether you're looking for free personalised advice to help you find something specific, you want to plan a big gathering, you want to find a destination wedding villa in Italy, or if you just want to rest assured you'll always have a real person to talk to should you need anything. We also offer support and care before, during, and after your stay, giving you peace of mind from day one. But don't just take our word for it, if you have been dreaming about planning your next trip, allow our customers to explain why you should book with us...
1. Getting Information And Answering Your Questions
Our experienced and knowledgeable team will always do their best to provide ideal personalised villa suggestions, answer queries about the property and the area, and deal with any questions you may have before and during your stay.
“Excellent Customer Service
Lucia of Easy Reserve was outstanding in providing information regarding the Umbrian villa we just reserved. We have a travelling group of four couples, so there were plenty of questions, for which Lucia always provided timely answers. Highly recommend Easy Reserve.” - Thomas Noonan
2. Getting Back To Your Promptly
As our team is made up of real human beings, instantaneous responses aren't always possible but our members of staff will always try to get back to you as quickly as they can when you do have queries. Previous guests have noted the speed of these responses in their reviews.
“The fact that Lucia and Sanneke were extremely patient, helpful, and answered my questions very quickly.” - Jean Renoux
“So Happy I found this great website!
Your site is very well designed and it was easy to navigate and notice the details, especially the insurance that comes with the rental. I also received a very quick response to the one question that I had. We're very much looking forward to our visit in the beautiful Italian Riviera!” - A Frausto
“Quick response
They quickly answered my questions and explained the process of payment for the villa.” - Franco e Pamela
3. Truly Personalised Service
In order to help you find the perfect match, our team will carefully identify exactly what you want and need and offer a truly personalised service, free of charge.
“Used Easy Reserve for an Easy Reserve
Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther [sic[ information in a speedy manner. The reservation and payment was quick and easy.” - Rosalyn Moore
4. On The Off-Case Of An Issue
Sometimes an issue will arise during a vacation, this is rare but it can happen. In this case, our team will always be on hand to help you to the best of our ability. Just keep us updated and let us know if you need anything and we'll work on providing satisfactory solutions for all.
“Excellent Customer Service and Problem Solving
We had reason to contact Easy Reserve to manage a booking error. We explained the situation and the staff at Easy Reserve were:
prompt in their response
Understood the issue
Dealt with the property owner on our behalf and got the best possible result.
Their emails to assess our issue were concise and courteous.
We received most impressive customer service.
I would thoroughly recommend Easy Reserve Ltd.” - Bob Eadie